Supporting Patients in Aesthetic Medicine
Pre- and post-procedure visits generated logistics and coordination challenges. Whenever a patient required immediate support, the staff reacted effectively, but required too many processes to make it happen, and oftentimes appointments were delayed.
Post-procedure care was difficult for patients who had minimally invasive procedures with concerns about wound treatment and had difficulties making it to appointments.
However, the most important concern for the organization was that a patient would need immediate attention, or not realize what they were experiencing was unusual and something would happen.